CNC Machine Tool After-Sales Service
As a company specializing in the research and development and manufacturing of CNC machine tools, we adhere to the philosophy of "Service Ensures Equipment, Professionalism Creates Value" and provide customers with integrated after-sales services covering installation and commissioning, operator training, remote technical support, and spare parts supply.
We offer a 12-month warranty on all our equipment, including CNC milling machines, CNC nesting machines, CNC plasma cutters, laser cutters, and engraving machines. During the warranty period, any damage caused by non-human factors, such as electronic control system failure, guideway wear, or mainboard abnormality, will be repaired or replaced free of charge. We also offer a special warranty extension of up to 24 months for core components such as lasers and electric spindles.
We have a dedicated overseas technical service team, supporting technical communication in multiple languages, including English, Spanish, and Russian. Customers can receive real-time technical support via WhatsApp, email, or online video conferencing. We guarantee a 12-hour response time for all service requests in all time zones and provide visual operation guides or remote assistance to resolve practical issues.
Each unit is shipped with a complete installation and user manual and video tutorial. Upon receipt, our engineers will conduct on-site installation, leveling, circuit connection, and system commissioning. We will also provide one-on-one operator training covering power-on and power-off procedures, parameter settings, path calibration, and fault diagnosis, ensuring that our operators can independently operate the machine and master basic maintenance skills.
We promise to provide a minimum of 10 years of spare parts supply for all our equipment. Genuine spare parts for control panels, drive shafts, lead screws, laser heads, as well as consumable parts like cables, fans, and machine covers can be ordered through our official channels.
After the equipment is operational, we will proactively schedule a six-month remote follow-up visit to review its operating status, customer feedback, and potential issues. For large-volume customers, we also offer annual inspections, including machine cleaning, lead screw lubrication, control system testing, and electrical cabinet dust removal, extending the life of the equipment.